Our Promise sets us apart...
Our construction promise is much more than just an estimate or a proposal – we give you a highly detailed document that specifies each and every aspect of our construction process. You’ll know what kind of molding we’ve included, what type of doors and hardware, and even the species of wood used in handrails. It’s not unusual for our “promise” to be 7 or 8 pages long and contain pictures to better illustrate what we are including. At the end of the description we offer this written promise:
“This is a firm bid. We have thoroughly examined the plans and the existing conditions and offer this quote exempt from additional charges unless the Owner directs a change, or an unforeseeable element arises that the Contractor could not have anticipated (such as termite damage, wood rot, buried obstacles, etc.).”
We know that sometimes circumstances change or inspiration strikes, so we're happy to let you change your mind - we call this a "Change Order." These written agreements amend our quote and include the same detail as the Construction Promise – price, adjusted timetables, new materials, etc. With this transparency, you always know what's going on and have control over your creative project, building a much more comfortable remodeling experience.
Bottom line; our customer relationships are paramount, we want to work with you to ensure your satisfaction and happiness every step of the way.
